Effective date: 11 September 2026
This Return & Refund Policy applies to purchases made from Meeja in India. Meeja is operated by JAYSHRI PRAVIN THORAT, proprietorship trade name TRAIL OF PRAKRITI SHON AND SHRISHTI INDUSTRIES, GSTIN 27AGVPT5080C1ZX.
1. Damaged, defective, incorrect or missing products
Please contact us within 48 hours of delivery if your order arrives damaged, leaking, defective, incorrect, or with an item missing. Share your order number and clear photographs or video of the product, outer packaging and shipping label. Once verified, we may offer a replacement, exchange, store credit or refund, depending on the issue and stock availability.
2. Hygiene restrictions for cosmetics and personal care
For hygiene and safety reasons, opened, used or tampered cosmetics, skincare and personal-care products are generally not eligible for return because of change of mind, shade preference, fragrance preference or personal suitability. This does not limit your rights where a product is defective, damaged, incorrectly supplied or otherwise covered by applicable law.
Minor colour or shade differences caused by photography, lighting or device display settings are not treated as product defects.
3. Cancellation
If you need to cancel an order, contact us as soon as possible. We will try to stop the order before dispatch. Once packed or handed to the courier, cancellation may no longer be possible.
4. Return process
Please do not send products back without approval from our support team. If a return is required, we will share the return instructions. Returned products should include their original packaging, labels and accessories where applicable. If the return is due to an error on our part, reasonable return shipping costs will be borne by us.
5. Refunds
Approved refunds are generally initiated to the original payment method within 5–7 business days after approval and, where required, receipt and inspection of the returned product. Banks and payment providers may take additional time to reflect the credit. Shipping charges are ordinarily non-refundable unless the order was incorrect, damaged, defective or refund of those charges is required by applicable law.
6. Product suitability
Cosmetics and skincare can react differently on different individuals. Please review the ingredient list and usage directions before use and perform a patch test where appropriate. Discontinue use if irritation occurs and seek professional advice when needed.
7. Consumer rights
Nothing in this policy limits any non-waivable consumer rights available under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other applicable Indian law.
8. Contact
Email: customercare@meeja.in
Phone / WhatsApp: +91 7709745252
For Enquiry no.9168799899
Email- bussiness@meeja.in
Seller / Legal Entity: JAYSHRI PRAVIN THORAT
Trade Name: TRAIL OF PRAKRITI SHON AND SHRISHTI INDUSTRIES
GSTIN: 27AGVPT5080C1ZX
Address: Ground Floor, Plot No.09, Gat No.151/B, T T Autocomponent Systems Pvt Ltd, Savardari Road, Near Sakore Patil Complex, Khed, Savardari, Pune, Maharashtra 410501, India.
Office Address -Purnanagar, Chinchwad,Pune 411019